Returns Policy

Toys 4 Pets are committed to customer satisfaction. If you are unsatisfied with your purchase, you may return the item within 30 days from the date you have received the item. Every item returned must come back in the original packaging and in the same condition from when you received the item.

Email sales@toysforpets.com.au with your order number to arrange the return. If the item was damaged when you received it, we will send a pre-paid return shipping label. In all other cases, you will be responsible for arranging the return.

We do not accept any returns after 30 days from when you received your item.

If you need to cancel an order, please contact us as soon as possible as we aim to dispatch all orders as close as possible to when they are placed. If your item has not been shipped, you will be issued a full refund.